Organizations reported that resident engineers helped them:
Global survey demonstrates the value of Residency Services, and how resident engineers help enterprises achieve superior business outcomes
IDC conducted a global web survey of 1,015 IT and business professionals to understand their experiences with Residency Services: why they selected resident engineers, the value delivered to the business through Residency Services, and satisfaction with resident engineering services.
Elaina Stergiades
Research Director, Software and Hardware Support Services
KEY TAKEAWAYS
Enterprises need to move quickly in the era of digital business, but they face ongoing challenges managing and optimizing complex multi-cloud environments.
Residency Services can help, as recent IDC research shows resident engineers deliver substantial value across both business and IT metrics.
Organizations reported Residency Services improved the efficiency of internal IT staff by 31%, and increased technology adoption by 28%.
73% of respondents indicated resident engineers helped increase their organization’s revenues and helped employees be more successful in their jobs.